When will I get my free spins? 

Free spins are normally credited to your account within 24 hours of a deposit being made.

How long does it take to get my Withdrawal?

Between 24-72 hours.

How long does it take to verify your account? 

Once that all your documents are uploaded, your account will be verified within 72 hours. You will be notified with an email once your account has been verified. You may also view the status of your account through the ‘’Account Verification’’ page.

How do I verify my account at Sloty?

To verify your account at Sloty you simply log into your account and then go to” My Account” tab. Kindly click on the option ‘’Document Upload’’. Kindly send us the required documents via the upload buttons for: Proof of Identity, Proof of Address and Payment Methods.
Make sure that all your uploaded documents are clear and that all the 4 corners are visible. For more information about the required documents please have a look at this page.

How do I permanently close my account?

In order to permanently close your account please email Customer Support at  support@sloty.com.

Can I cancel the self-exclusion?

Any player except those from the UK may cancel the self-exclusion. In order to do so, a detailed written request is required before account re-opening can be considered. Please note, that you will have a 7 day cool off period which will be enabled following the cancellation of the Self-Exclusion request. For players from the UK, your account will not be reactivated at any period. We will only open your account once we have got a positive answer and request once your Self-Exclusion period has ended.

How do I self-exclude?

We all need a break sometimes. If you are hit by seasickness and feel it’s better to slow things down, you can limit the amount you deposit, lose, wager and the session times you participate in, on a daily, weekly or monthly basis. Should you feel the need to head back to shore, you have the option to self-exclude. By doing so your account will remain closed for a minimum period of 7 days up to 1 year. If you wish to terminate the Self-Exclusion period you will have a 7 day cool off period. For players playing under the UK jurisdiction you can opt for a Time-Out period of between 1-45 days and you can also Self-Exclude for a minimum of 6 months extendable by another 6 months at any time, furthermore your account will not be reactivated under any circumstances during the exclusion period. Once you confirm your choice, you will be automatically logged out of Sloty.com. Login will only be possible after your selected period of self-exclusion has expired.


Please note: If you hold accounts with other gambling companies and are considering self-exclusion, it is important that you inform them too. Installing software that blocks access to internet gambling websites is recommended for the duration of your self-exclusion period. We recommend you approach our Customer Support at support@sloty.com for assistance or contact us directly via our Live chat in advance of any self-exclusion activity.


How can I change my registered email address?

Changing your registered email address is easy. Log in to your account, then, under “My Account” you will find the “Change Email” tab. Simply click on the tab and follow the instructions.

How do I change incorrect personal details?

Log in to My Account and select the profile tab. Here you’ll be able to correct the information that you submitted at registration, excluding your name, date of birth and country of residence, which cannot be updated for security reasons. If you discover an error, please email support@sloty.com.

How do I check my account activity/transactions history?

You can check your account activity by clicking the Transactions tab under My Account whilst logged in. If you require further information and assistance, email support@sloty.com or speak to one of our hosts directly via our Livechat service.

Minne voin olla yhteydessä pelitiliäni koskevissa kysymyksissä?

Kaikissa pelitiliäsi koskevissa asioissa voit olla yhteydessä asiakaspalveluumme usealla eri tavalla, joko sähköpostitse osoitteeseen support@sloty.com sivumme oikeasta alakulmasta löytyvän live-chatin välityksellä tai puhelimitse.

Why am I not receiving any of your emails?

Please click here for details.

Can I have more than one Sloty account?

Unfortunately not; due to regulatory requirements we can only accept one account per user.

How do I make sure I receive your emails?

It couldn’t be easier. Simply add Sloty.com to your provider’s “Safe Sender” list.

Who are Sloty and where can I find information about the company?

For more information about Sloty please visit the About Us tab on top right of our homepage.

My personal details are incorrect. How do I amend them?

If you find any incorrect details on your account, please email support@sloty.com or contact us directly via our Livechat. Our hosts will be more than happy to assist you further.

I have forgotten my username/password, what do I do?

Simply click on the Forgot Password link or the ones found under the “Help Menu” or “Log In” buttons. We will then email you a new link that will allow you to reset your Sloty password. Alternatively, you can email support@sloty.com or contact us directly via our Livechat. Our hosts will be more than happy to assist you further.

Can I change my Sloty username?

Sadly, not. Once you’ve chosen your Sloty username that’s it. It’s yours forever. So choose wisely. And check your spelling.

Ovatko casinopelit luotettavia?

Sloty on valinnut pelintoimittajakseen maailman suurimmat, vakaimmat ja luotettavimmat pelintoimittajat, jotka ovat myös lisensoituja. Pelintoimittajien pelit ovat testattu asianmukaisesti Techical Systems Tesingin (TST) toimesta, joka on osa Gaming Laboratories Internationalia (GLI). Sivustoillamme löytyviä pelejä testaa myös Lontoossa päämajaansa pitävä kansainvälinen testivirasto eCOGRAN, jonka tehtävänä on suojella pelaajia sekä standardisoida markkinoita. Näiden kansainvälisten organisaatioiden testit ja viitekehykset varmistavat, että tarjoamamme kasinopelit vastaavat korkeimpia mahdollisia vaatimuksia. Testattujen pelien avulla voimme pitää yllä myös reilua, läpinäkyvää ja vastuullista peliympäristöä. Voimme myös vakuuttaa, että pelien satunnaislukugeneraattorilla tuotetut tulokset ovat täysin sattumanvaraisia ja puolueettomia. Emme koskaan tee yhteistyötä pelitoimittajien tai yhtiöiden kanssa jotka eivät toimi edellä mainittujen standardien mukaisesti tai joita ei ole asianmukaisesti lisensoitu.

Is your website licensed?

Yes, the website is operated and managed by Genesis Global Limited which is incorporated under the laws of Malta (C65325) at registered address Level 6A, Tagliaferro Business Centre, Gaiety Lane, High Street, Sliema, SLM 1549, Malta. Genesis Global Limited is licensed and regulated by the Malta Gaming Authority with licence number MGA/B2C/314/2015 issued on the 5th August 2016 and also by the UK Gambling Commission with licence number 000-045235-R-324169-007.

What is GDPR?

The laws have changed to fortify the rules already existing that protect you, your information and how companies operating within the EU use that information. This is called General Data Protection Regulation (GDPR). Information can range from your name, address, photo ID, email addresses, financial information, or even your PC or Mobile devices’ IP address(es). In short, anything by which a company may identify or profile you. Below, we’ve outlined some of what we think are the key questions to help you get to grips with how this affects you.

Can I have any details held about me deleted?

We are unable to delete or amend any information stored in our database for a set period of at least 5 years. This condition is set out by the Prevention of Money Laundering and Funding of Terrorism Regulations which, under our licence requirements prescribed to us by the UK Gambling Commission (UKGC) and the Malta Gaming Authority (MGA), is a directive we are legally compelled to follow. Please note that any information we hold about will be destroyed once any acceptable retention period has elapsed.

I’m concerned about the amount of info you hold about me. Why do you need so much?

We’re not just committed to providing you with a high-quality service when it comes to your information, we’re required to do so by law. And the law surrounding this subject stipulates that we can only process your information when there’s a just cause. Reasons we may process can include anywhere you have confirmed you’re happy for us to process, anywhere we are required to satisfy any written agreement we have with you, or where it is in the vital interest of you, ourselves or the public to do so.

How do I change my payment method?

You’re allowed to use up to five different payment methods to fund your Sloty account. Log in, click on the Deposit button available on the top right-hand side of every page on Sloty and select from the choices available. Submit the required details. If you experience any difficulties email support@sloty.com or contact us directly via our Livechat.

How do I make a deposit at Sloty?

You can find the Deposit button in any game and on the top right-hand side of every page. There’s also one on your My Account page. Simply select the desired deposit method from the options provided and follow the instructions. At Sloty you can make deposits using: Visa, MasterCard, Skrill, Neteller, Paysafe or Bank transfer, amongst other options. Remember, you must be logged in to make a deposit. If you have any difficulties making deposits into your Sloty account, please contact support via Livechat.

How long does a deposit take to reach my Sloty account?

Most deposit methods are instant, but some take slightly longer depending on the provider and country. You can find timelines for each of the deposit methods below: Credit/Debit Card – Instantly, E/Wallet – Instantly, Prepaid Card – Instantly, Bank Transfer (Trustly) - 3-5 Business Days. please visit our Payments Section for more information.

Which deposit methods does Sloty accept?

At Sloty we have made money transfers as easy as possible for our customers, using the fastest and most trustworthy payment providers available in your country. You can fund your Sloty account using a wide range of payment methods including credit and debit cards, E-wallets, prepaid cards, instant banking and bank transfers. Click here for further information about our payment providers. Should we have missed your preferred provider, please contact our support team on support@Sloty.com or talk to us directly via our Livechat and we will do our utmost to meet your needs.

Can I deposit into an account that is not in my name?

Unfortunately not; all deposits need to be made into an account that is in your own name.

What is the minimum/maximum amount I can deposit?

This varies between providers and countries. In $ the minimum deposits range from $10 to $30 , while the maximum limits can range from $250 to $10,000. Please visit our Payment Section for more information.

My deposit failed. What’s wrong?

Payment providers do not inform us of the reasons why a deposit may have been declined. However, failed deposits could be due to any of the following reasons:
•You have supplied incorrect payment details. This is the most common cause of failed transactions. If your details don’t match, your bank or payment provider will automatically decline the transaction. To avoid this, log in and set a course for your Deposit Page where you can check that all the digits in your account number are correct and that all payment information is accurate. Alternatively, you can add a new payment method if there’s an issue with your existing one.
•You have supplied an incorrect CVV2/CVC2 security number. Please check that the number you have provided corresponds with the last three digits on the signature strip on the back of your card.
•You have insufficient funds available in your account. Before making a deposit check that there are sufficient funds available on your credit/debit card in order to complete the payment. You may find you have to lower your deposit value in order to process a payment.
•You have too many active credit cards. Having more than 5 active credit cards at the same time might prevent your deposit from going through. We suggest you check with your bank should this be the case. If you are unsure, or continue to suffer setbacks with your deposits, please email support@sloty.com or contact us directly via our Livechat for more information and assistance.

I made a deposit but the funds were not credited to my Sloty account. What do I do?

Don’t panic. First, make sure that the funds were deducted from your card/account and then contact us. We should be able to trace and solve the problem without any proof of deposit. However, in some rare cases we might need to ask you for a copy of the transaction to enable us to investigate it with the payment provider.

Does Sloty charge a fee for deposits?

We will not charge you any fees for making deposits. However, please note that in some instances the payment methods that you use may charge you for making a deposit with us. Sloty is not responsible for such fees.

I’d like to make a bank payment to my Sloty account – what do I do?

First of all you need to navigate to the Deposit button, found on the top right-hand side of every page. Once there, click on Bank Transfer and select the IBAN based on the currency linked to your account. Don’t forget to include the reference code which is shown on the bank transfer page.

I have deposited money via a bank payment. When will this money be available in my Sloty account?

If you have transferred money from your bank account to ours, giving us the correct reference number, it will take up to a maximum of 3 business days to show on your Sloty account.

What is an E wire/wallet transfer?

Online money transfer sites such as Neteller or Skrill allow you to deposit and withdraw money with your credit card, bank card or via an ordinary bank deposit. This effectively creates an E wallet account from which you can make swift and secure payments to your favourite websites, or make simple deposits and withdrawals.

What is a CVV2/CVC2 code?

CVV2/CVC2 stands for "Card Verification Value/Code". It is a code that is required as a security measure when making internet payments by credit card. The code consists of the last three digits on the signature strip on the back of your card.

Why won’t your website take my card?

Some credit card issuers prevent customers from making direct deposits to online gaming sites. You will need to check this with your card provider. Instead, why not make use of the large variety of alternative deposit methods – such as E-wallets and prepaid cards – offered by Sloty? Please visit our Payment Section for full details.

Which credit/debit cards do you accept?

Sloty accepts all Visa and MasterCard/Maestro Credit and Debit cards.

What deposit methods does Sloty accept?

The fastest. Money transfers at Sloty are quick and easy. We use the most trustworthy payment providers available to offer our Spinners a wide range of payment methods including: credit and debit cards, E-wallets, prepaid cards, instant banking and bank transfers. Click here for further payment provider information. If we’ve missed your preferred provider, please email Customer Support (support@Sloty.com) or talk to us directly via our Livechat.

Is my money safe with Sloty?

The Gaming Authority regularly verifies and ensures that we cover all our players’ account balances.Sloty uses SSL connections for all information exchanges. This means that the information is encrypted so it cannot be read by someone other than the person it is intended for. Our payment methods are PCI compliant and conform to PCI standards. This means that your card details are safely handled and that we meet the highest security standards for payments, withdrawals and deposits. Sloty offers numerous trusted payment methods. Privacy and security are a top priority and the latest encryption technology is employed to ensure that your financial details and transactions remain safe and secure. We have robust security policies, rules and technical measures to protect and safeguard your details from unauthorized access, improper use or disclosure, unauthorized modification, unlawful destruction or accidental loss. All our employees and data processors who have access to, and are associated with the processing of your transactions, are obliged to respect your privacy. Payment is accepted through all major credit cards and via many other online payment methods like WebMoney, NETELLER and Moneta.

What currencies does Sloty support?

Sloty accepts the following currencies: USD, EUR, NOK, SEK, GBP, CHF, CAD, AUD, ZAR, CZK, PLN, RUB, DKK, RON, GEL, TRY, CNY, NYZ, MXN, NGN, BGN, HRK, HUF, PEN, KRW,UAH (Please note that we will only accept GBP from UK residents). Once a currency is linked to your account at registration it cannot be changed.

Can I have my winnings paid back to my credit/debit card?
Yes, of course you can; as long as it is the same card that you used to make your original deposit and the issuing bank accepts transactions to the card.
Can I make a withdrawal from my account and have it sent to someone else?

No, this is deemed as a third party transaction and will not be permitted under any circumstances.

What is an IBAN, swift code and BIC?

IBAN stands for International Bank Account Number. IBAN is an international standard for numbering bank accounts. It consists of a two letter code and up to 30 alphanumeric characters. EU citizens can find their IBAN number printed on their bank statements. A swift code is a code that is unique to your registered bank branch (also known as a Bank Identifier Code or BIC). This code can usually be located in your cheque book and consists of either 8 or 11 alphanumeric characters. If you are in any doubt, please contact your branch to confirm the correct code.

How can I identify transactions to and from Sloty on my credit card or bank statement?

All Sloty deposits and withdrawals will be processed by Genesis Global Ltd, our chosen payment operator. As a result, Genesis Global will appear on your bank statements for every Sloty transaction made on your account.

How do I withdraw money from Sloty?

In order to make a withdrawal, log in and click on the My Account tab, then go to Withdraw. Select your preferred withdrawal method and follow the instructions. Depending on your selected payment method and your registered country of origin, the minimum withdrawal amount is usually $10. You may make a withdrawal whenever you like, provided the funds that you wish to withdraw are not linked to a bonus that is yet to meet its exigences de mise. You can withdraw as many times as you wish, however, please note that we cannot process a withdrawal less than 24 hours after your last deposit. This is due to the anti-money laundering and fraud prevention laws that Sloty adheres to. Upon your first deposit we will ask you to provide us with some verification documents. These are required in order to make the withdrawal process as fast and efficient as possible. We highly recommend that you send your documents to us as soon as possible, preferably before making a withdrawal, as it will help us to provide you with a swift and superior service. Click here for details.

Which withdrawal methods can I use?

All Sloty players can withdraw funds directly to the payment method that was used to make the deposit. In cases, where due to technical reasons, Sloty cannot refund withdrawals directly to the payment method, players can withdraw funds to their personal bank account.

I am unable to withdraw money. What’s wrong?

Firstly, we recommend you check that the information you have provided is accurate. A withdrawal may fail for any of the following reasons:

• Your account has not been verified (please see "How do I verify my Sloty account?"  for more detailed information).
• The amount you are trying to withdraw exceeds your current balance;
• The bank account number has been entered incorrectly
• There is an active bonus on the account that needs to be wagered before withdrawal (you may still withdraw in this instance but you will lose your bonus money).

If all information is correct, try to reload the page or try using a different browser (we recommend Google Chrome). If the problem persists, please contact support@sloty.com or talk to us directly via our Livechat, our hosts will be more than happy to assist you.

Does Sloty charge a fee for withdrawals?

Yes, withdrawals will incur a 2% handling fee, with the minimum fee being $1.00 or equivalent in your own currency. The amount may be less in certain scenarios, however, you will be clearly notified of the amount upon processing your withdrawal. Please note that by requesting the withdrawal, you accept the fees displayed.

Is there an expiration period for withdrawals?

Due to strict anti-money laundering requirements we are obliged to request one or more forms of documentation to verify your identity, as set out above. If, for a continuous period of 180 days from our request for this verification documentation we have still not received the same from you, then the funds remaining in your Account will be removed and your Account closed.

What is the lowest amount that I can withdraw?

This varies between payments providers and countries. Normally, the minimum withdrawal amount is $10. Please visit our payment section.

Can I cancel a withdrawal request?

Yes, you can cancel a withdrawal request by accessing the Pending Withdrawals tab, found under My Account section, and following the instructions on that page.

What happens if the card I use to withdraw money to has expired or been cancelled?

You will need to let us know as soon as there are any changes to your registered card. We will require you to supply proof of expiration or any other reason for the change. New cards will have to be registered with us and onto your Sloty account.

Can I make a withdrawal from my account and have it sent to someone else?

No, this is deemed as a third party transaction and will not be permitted under any circumstances.

Can I play all games with my bonus?

While some bonuses might be limited to a specific game type (e.g. only Net Entertainment games or only Video Slots), the majority of casino bonuses are unrestricted and can be applied to almost any game. See Bonus Terms and conditions for more information.

What is a bonus and what is the wagering requirement?

A bonus is extra money added to your bankroll giving you the opportunity to increase your chances of winning. The size of the bonus varies and must be wagered before it may be withdrawn. All deposit bonuses and free spins must be wagered 40 times (unless otherwise specified). You can make a withdrawal before you have fulfilled the wagering requirement, however, this will result in you losing your bonus money and forfeiting any related winnings.

Do all games count towards the wagering requirements?

Most games count towards the wagering requirements, but not all. Please note that different games contribute a different percentage towards the wagering requirements. Check the General bonus T&C for more information.

Where can I see how much of my bonus there is left to wager?

You can check your progress in My Account, under Balance & Bonuses.

Can I surrender/forfeit a bonus?

Yes, you can surrender a bonus before you start to play or even after you have placed bets with the bonus funds. However, if you surrender a bonus after betting with it, any winnings will be surrendered and any losses will be deducted from your real funds. To surrender a bonus, go to the Balance & Bonus tab, under My Account section. Then click the “Forfeit” button found under your active bonus to surrender it.

What is the wagering requirement for bonuses?

Sloty bonuses are offered with a wagering requirement, that is the amount you need to wager/bet in order to make the bonus funds available for withdraw. See Bonus Terms and Conditions for more information.

Why am I excluded from specific promotions?

Some of our promotions are only available to customers from certain countries or to those who use specific payment methods. Restrictions may also be placed on accounts that have previously been found misusing Sloty promotions. For any assistance, please email support@Sloty.com or contact us directly via our Livechat. Our hosts will be more than happy to help you further.

What are free spins?

Free spins (or free rounds) allow you to play a game, or a number of rounds, in the casino for free, with exactly the same chance of winning as when you play with your own money.

How do I activate free spins in the casino?

It’s nice to Check-In and find a gift there waiting for you. Activating your free spins is just as easy. Simply log in to the game and you will receive a notification stating how many free spins have been granted to your account. 

Why can’t I see the winnings from my casino free spins?

All winnings generated from free spins are credited to your account. However, in order to see and withdraw these winnings, your free spins must be wagered according to our wagering requirements.

What is the average payout for the website?

The theoretical payout varies from game to game and is hard-coded into the game logic by the game’s providers.

Can I try games for free?

Yes, you can play every single game found on Sloty for free if you select ''For Fun''.

Why can’t I log in to my account?

Check that you are using the correct login details for your account and that Caps Lock is turned off on your keyboard. You can also try resetting your password using the Forgot Password Link under help menu. If you are still unable to login, please email support@sloty.com or contact us directly via our Livechat. Our hosts will be more than happy to help you.

What happens if I lose my Internet connection during a game round?

Nothing. We just pause your game the moment you’re disconnected and store your game status on our secure servers. You will not, under any circumstances, lose money due to any kind of disruption or disconnection. When you reconnect, just log back in and open the same game(s) you were playing. You’ll be able to continue exactly where you left off, no matter when you choose to return.

The Sloty games are not responding and loading slowly. How can I speed things up on your website?

Slow connections could be the result of having several browser windows open, music programs running or files downloading in the background. Another possibility could be that your local internet service provider may be suffering from temporarily low bandwidth. Sharing your internet connection within your household and in your local area can also slow your connection speed. Alternatively, a possible solution may be to restart your computer or mobile device.

How do I turn off my subscription to newsletters and promotions?

If you no longer wish to receive email updates from Sloty simply click on the "Unsubscribe" button, found in all our email and SMS communications. Alternatively, you can opt out by updating your “My Notifications” account settings under the “My Account” tab in the top navigation menu and we will make sure not to send you any more of our exciting promotional material.

Can I use more than one payment method?

Yes, you can. To register a payment method, simply make a deposit via your chosen method while logged in to your Sloty account.

Can I remove a bet after placing it on the table?

Yes. Bets can be removed or changed before the game round starts.

I want to play at Sloty, what are the minimum system requirements to get me started?

Computers - Windows PCs require an Intel Pentium processor (Pentium II or higher) and at least 64mb RAM, Apple Macs require a PowerPC processor (G3 or higher) and at least 64mb RAM, Adobe Flash 10 is required as a minimum, sloty.com is compatible with most Windows Operating Systems (Windows 2000, XP, Vista and Windows 7, Windows 8, Internet Explorer versions older than IE7 are not supported.

Mobile Devices - Our Sloty webpage can be viewed on all mobile devices that support web browsing.

Which software providers do you use?

We use Net Entertainment (NetEnt), Microgaming, Quickspin, NYX Interactive, Play'N Go and Evolution to provide software for our various casino platforms (Casino, Live and Mobile).

Licensing and Regulation

Genesis Global Limited is incorporated under the laws of Malta (C65325) at registered address Level 6A, Tagliaferro Business Centre, Gaiety Lane, High Street, Sliema, SLM 1549, Malta. Genesis Global Limited is licensed and regulated by the Malta Gaming Authority with licence number MGA/B2C/314/2015 issued on the 5th August 2016 and also by the UK Gambling Commission with licence number 000-045235-R-324169-007. Gambling can be harmful; our Responsible Gaming page helps you to stay in control.




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