How can I change my registered email address?

Changing your registered email address is easy. Log in to your account , then, under “My Account” you will find the “Change Email” tab. Simply click on the tab and follow the instructions.

How do I change incorrect personal details?

Log in to My Account and select the profile tab. Here you’ll be able to correct the information that you submitted at registration, excluding your name, date of birth and country of residence, which cannot be updated for security reasons. If you discover an error, please email

How do I permanently close my account?

In order to permanently close your account please email Customer Support at

How do I change my payment method?

You’re allowed to use up to five different payment methods to fund your Sloty account. Log in, click on the Deposit button available on the top right-hand side of every page on Sloty and select from the choices available. Submit the required details. If you experience any difficulties email or contact us directly via our Livechat.

How do I make a deposit at Sloty?

You can find the Deposit button in any game and on the top right-hand side of every page. There’s also one on your My Account page. Simply select the desired deposit method from the options provided and follow the instructions. At Sloty you can make deposits using: Visa, MasterCard, Skrill, Neteller, Paysafe or Bank transfer, amongst other options. Remember, you must be logged in to make a deposit. If you have any difficulties making deposits into your Sloty account, please contact support via Livechat.

Can I have my winnings paid back to my credit/debit card?
Yes, of course you can; as long as it is the same card that you used to make your original deposit and the issuing bank accepts transactions to the card.
Can I make a withdrawal from my account and have it sent to someone else?

No, this is deemed as a third party transaction and will not be permitted under any circumstances.

Can I play all games with my bonus?

While some bonuses might be limited to a specific game type (e.g. only Net Entertainment games or only Video Slots), the majority of casino bonuses are unrestricted and can be applied to almost any game. See Bonus Terms and conditions for more information.

Can I surrender/forfeit a bonus?

Yes, you can surrender a bonus before you start to play or even after you have placed bets with the bonus funds. However, if you surrender a bonus after betting with it, any winnings will be surrendered and any losses will be deducted from your real funds. To surrender a bonus, go to the Balance & Bonus tab, under My Account section. Then click the “Forfeit” button found under your active bonus to surrender it.

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